Crisis Services Shift Supervisor

Job description

POSITION SUMMARY:

The Shift Supervisor is responsible for overseeing the performance and operations of HopeLink Behavioral Health's Crisis Services. This role is responsible for supervising and providing direct quality assurance of the Crisis Workers and Volunteers scheduled on their shift. This includes expertise in operational protocols, personnel management, suicide prevention, and crisis intervention support. The Shift Supervisor provides in-the-moment guidance and supporting staff in handling emergency or high-risk situations. This position requires rapid assessment of complex behavioral health situations and development of appropriate crisis interventions for individuals, families, and community stakeholders, including law enforcement and EMS personnel. The Supervisor ensures all services across phones, chat, and text are effectively managed and collaborates with colleagues to maintain operational excellence.

QUALIFICATIONS:

· Bachelor's degree in Human Services, Social Work, Psychology, Sociology, or related field preferred; will consider relevant experience in lieu of education.

· Minimum of two years of experience in crisis intervention and/or suicide prevention.

· One to two years of direct supervisory and/or managerial experience.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

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